House Electric

Legal

Cancellation & Refund Policy

Last updated: September 2026

1

Cancelling a Service Request

You may cancel a service request any time before a technician has been assigned or dispatched, at no charge. To cancel, contact us by phone, WhatsApp, or through your account dashboard.

If a technician has already been assigned or has visited the site, a nominal visit/inspection charge may apply, which will be communicated to you before it is charged.

2

Rescheduling

You can reschedule your preferred date and time by contacting us, subject to technician availability. We'll try to accommodate your new preferred slot wherever possible.

3

Refunds

  • If you have made an advance payment and cancel before work begins, the advance is refunded in full, minus any inspection/visit charge already incurred.
  • If work has already started or materials have been purchased for your job, refunds will be adjusted for the value of work completed and materials used.
  • Approved refunds are processed back to the original payment method within 7–10 business days.
4

AMC Cancellation

Annual Maintenance Contracts may be cancelled by contacting our support team. Any refund for the unused portion of an AMC term, if applicable, will be calculated on a pro-rata basis at our discretion, minus the value of any visits or services already availed.

5

Disputed or Incomplete Work

If you're not satisfied with completed work, please contact us within 7 days so we can inspect and, where the issue is due to our workmanship, rectify it at no additional cost.

6

Contact Us

For cancellations, rescheduling or refund queries, reach us at hvimal605@gmail.com or call +91 97736 44275.

Questions about this policy?

We're happy to clarify anything here.

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